Need additional support?

If you need more help, please go to the contact page or call 08 8922 0000.

Support

We have some great support information below to help with BlueReef Connect Products. 

Mobile: Coverage

To see the coverage map we have with our 4G mobile services, please click here.

If you would like to know more about international coverage of our mobile services, please open the "International Roaming" document on the Critical Information Summaries page. 

NBN Coverage in your area

To find out of your address is covered by the NBN network, you can check here.

In instances where your address for work or home isn't covered you can sign up for notiforcations from NBN Co to be notified when it is available in your area.

Hosted Phone System: Phones Manual

Need some help using your desk phone or cordless phone? We've got you covered! Please see manual here.

Hosted Phone System: Web Portal Manual

The hosted phone system has a web portal to make managing your calls a little easier, you can learn about it here.

Faults Procedure: Mobile & Mobile Internet

If you have a problem with your mobile service, try the following;

  1. Restart your mobile device
  2. Confirm you are in an area with mobile coverage (see link at bottom of this page)
  3. Check mobile phone state (Is it in flight mode?)
  4. Re-seat the SIM card in the mobile phone.
  5. If all the above don't work, contact BlueReef Connect and we can help you further. 

Faults Procedure: NBN Faults

If you have a problem with your NBN internet, try the following;

  1. Power off the NBN box on the wall, the router & switch. Turn back on after 5 minutes. (Note: it may take up to 15-20 minutes for everything to come back online)
  2. Plug a computer directly into the NBN box (bypassing the router / modem). If this works, your problem is with the router / switch. Contact BlueReef Technology for support.
  3. If the issue continues, please contact BlueReef Connect for support.

Faults Procedure: Hosted Phones

If you have an issue with the hosted phone system, try the following;

  1. Make sure you have internet. If you don't, this is the root problem and should be addessed (see NBN Fault FAQ item)
  2. Restart the physical phone (Unplug all cords, wait 2 minutes, and plug back in).
  3. If the issue continues, contact BlueReef Connect for support.